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DAMAGES & RETURNS

If you receive a damaged or defective scale, simply ship it back to us and we will ship you a FREE replacement. The buyer is responsible for return shipping cost. The buyer must inform us of the damaged unit within 3 days of receiving the item. Buyer must ship back the damaged scale in unused condition & postmarked within 7 days from the date received.

If you do not receive your package and the post office tracking system shows it as undelivered, I will ship you another one for free, no questions asked!

LIFETIME WARRANTY

All scales comes with a lifetime warranty from the manufacturer, however if your scale is defective on arrival, we will exchange it for free. To process a claim, please contact us via our form and please provide the model #, date purchased and date received. We will be in contact within 24 hours.

SHIPPING & HANDLING

We ship all of our products worldwide and aim to provide a fair price regarding our shipping and handling rates. We ship all orders within 24 hours and it usually takes customers in the USA 3-5 days to receive their scale. International orders can take 1-5 weeks depending on your country. Our rates are as follows (all based on the type of scale being purchased):

US Shipping
0.1 Gram Scale = $4.99
0.01 Gram Scale = $6.99
0.001 Gram Scale = $14.99
Tabletop Scale = $14.99

International Shipping
0.1 Gram Scale = $9.99
0.01 Gram Scale = $14.99
0.001 Gram Scale = $29.99
Tabletop Scale = $24.99

If you have any further questions regarding our policy, please contact us and we will be more than happy to answer any questions you may have. Ultimately, we are here to serve you and earn your business. Thank You for shopping with us.